Where is my stitch fix order?

Go to your home page. If you aren’t already signed in, click “Sign In” from the upper right-hand corner. You’ll see your home page with a “Check out” button for the current Fix delivery.

How long do stitch fix orders take to arrive?

Shipping, returns and exchanges are always free with Stitch Fix! There’s no styling fee for Freestyle purchases. Items typically ship in 3-5 business days.

Can you track your stitch fix order?

You’ll receive an email with a tracking number once your package has shipped. Within 24 hours of receiving this notification, you should be able to track your package. We don’t provide a way to track your returns once you’ve sent them back to us—we’ll get in touch with you if there are any issues.

What happens if you don’t keep your stitch fix?

Yes, we offer a standard 30-day return policy for all purchases, including items ordered directly from your Freestyle shop. If an item you ordered from us doesn’t work out, please visit your Orders & Returns page to start the return process.

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How do I contact stitch fix customer service?

Contact Information

You may contact us at hello@stitchfix.com.

How can I see my stitch fix before it arrives?

You’ll see your home page with a “Check out” button for the current Fix delivery. Click the Check out button. Complete the checkout survey. Items are pre-selected as “Keep.” If you would like to “Keep” an item please leave feedback about what you liked most about the piece so we learn about your preferences.

Can I put my stitch fix return in my mailbox?

Once your bag is packed and sealed with your return label, you can give your return to a USPS mail courier, drop it off at a USPS mailbox or drop it off at your local post office.

Can you see previous fixes on Stitch Fix?

On your Orders + Returns page you’ll find a record of all the items you’ve received since 2016. Click “View details” to review your original receipt, as well as any additional transactions. You’ll see a complete record of your charges, discounts, and refunds, as well as how the styling fee was applied if paid up front.

Where are Stitch Fix headquarters?

If you are a bargain shopper, you may not love the prices of the clothing. Stitch Fix claims the average price of items is around $55, but that the items can cost anywhere between $20 and $400. You are able to set price ranges for each category, but that doesn’t mean your stylist will always stick to that number.

Does Stitch Fix have real stylists?

Customers of Stitch Fix receive boxes of clothing items that are intended to be swiftly personalized, narrowed down by what a computer selects, and then finalized by a human stylist.

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Does Stitch Fix use real people as stylists?

The stylists aren’t working on their own, though; they’re using artificial intelligence (A.I.) and a team of about 60 data scientists. That combo is behind the success at Stitch Fix, a San Francisco-based online subscription and shopping service founded in 2011.

What is the average price for a Stitch Fix box?

Our Women’s and Men’s items range from $25–$500. Items in our Kids offering start at $10 each. When you complete the Style Profile, you tell us how much you’re comfortable paying for each item. Your Stylist will do their best to send you items within your set range.

How do I stop Stitch Fix?

How to cancel Stitch Fix

  1. Log into your Stitch Fix account on the website.
  2. Click on ‘Manage Fix Frequency’.
  3. Untick the box saying ‘Save me time by sending Fixes on a schedule’ and confirm.
  4. Click on ‘Stop receiving Fixes automatically’.
  5. Click on ‘Continue’.

How do you message a Stitch Fix stylist?

There is no way to send your Stitch Fix stylist a direct message. The only way to communicate with your stylist is through your note for your current Fix, or through feedback when checking out.